Smart speakers are not perfect devices, users face or run certain problems with them from time to time. If you are getting trouble Alexa not hearing your voice-commands or not response to your question then try this one:
- Light ring sholud not be red because the mute switch at the top of the smart speaker has been activated, that's it is not hearing your commands.
- Second reason is due to interference. If echo dot not listen your commands, then place it right location and away from walls and others objects.
- After this problem occuring, possibility that microphone array of echo is malfunctioning.