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crwdns2934243:0crwdne2934243:0 Lily Tandall

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MacBook Pro screen is black when turned on

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So when I boot up my macbook the caps lock light turns on but not the backlit keyboard. I’m not sure if I can hear any fans. The screen stays black no matter what I do. It was working fine last night then wouldn’t wake up from sleep. I tried some things and got it to turn on eventually after about five hours. I’m not sure how though. Then I tried to install mac high sierra because I thought maybe it needed to be updated. It never finished updating and was stuck on that black screen again. Now I cannot get it to turn on again. Please help. Thanks.
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+Hi. To add to this. Sometimes if I hold down the power button to turn it on a screen shows a little folder with a question mark. but it does not always do this when it turns on. So I am at a loss.

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MacBook Pro 13" Retina Display Early 2015

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crwdns2934245:0crwdne2934245:0 Lily Tandall

crwdns2947189:0crwdne2947189:0:

MacBook Pro screen is black when turned on

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-So when I boot up my macbook the caps lock light turns in but not the backlit keyboard. I’m not sure if I can hear any fans. The screen stays black no matter what I do. It was working fine last night then wouldn’t wake up from sleep. I tried some things and got it to turn on eventually after about five arounds. I’m not sure how though. Then I tried to install mac high sierra because I thought maybe it needed to be updated. It never finished updating and was stuck on that black screen again. Now I cannot get it to turn on again. Please help. Thanks.
+So when I boot up my macbook the caps lock light turns on but not the backlit keyboard. I’m not sure if I can hear any fans. The screen stays black no matter what I do. It was working fine last night then wouldn’t wake up from sleep. I tried some things and got it to turn on eventually after about five hours. I’m not sure how though. Then I tried to install mac high sierra because I thought maybe it needed to be updated. It never finished updating and was stuck on that black screen again. Now I cannot get it to turn on again. Please help. Thanks.

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MacBook Pro 13" Retina Display Early 2015

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crwdns2934241:0crwdne2934241:0 Lily Tandall

crwdns2947189:0crwdne2947189:0:

MacBook Pro screen is black when turned on

crwdns2934249:0crwdne2934249:0:

So when I boot up my macbook the caps lock light turns in but not the backlit keyboard. I’m not sure if I can hear any fans. The screen stays black no matter what I do. It was working fine last night then wouldn’t wake up from sleep. I tried some things and got it to turn on eventually after about five arounds. I’m not sure how though. Then I tried to install mac high sierra because I thought maybe it needed to be updated. It never finished updating and was stuck on that black screen again. Now I cannot get it to turn on again. Please help. Thanks.

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MacBook Pro 13" Retina Display Early 2015

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open