I'm having the same issue with my LG Pride I purchased from TextNow. The phone has been doing a slow crash on me. I should've sent it in for replacement as 3 days after i received it i stopped it in dog water. Placed in rice for 12 hours and it worked fine, though edge of screen stayed a light blue. My memory on the phone was very limited and I hadn 't yet gotten an sd card so I kept getting warning messages about "some functions may not work”. Anyway hoping someone finds the answer because I can no longer use the phone and all my information and pictures which I didn't sync are now unattainable.