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crwdns2934241:0crwdne2934241:0 Zach Smith

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My laptop has error code problems!

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Ok I will try to make this short and sweet, My laptop would not turn on unless I removed the old ram, once removed it would boot up just fine. I ordered a new ram card from crucial that had a higher speed and now my laptop boots up to an error code that states the kernel is missing or corrupted. I again decided to order another ram card with the same speed as the manufacturer and it did the same thing as when the old ram was in it, nothing, just a black screen. I have re-installed windows ten almost 4 times now, wiping out all partitions to see if that would work and no luck so far. The motherboard is recognizing the crucial memory when it is in but I cant even get to the recovery option on my thumbdrive as it jumps straight to that kernel error message. I'm at my witts end

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Asus Q552UB-BHI7T12

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open