You may have to disable (or uninstall it) Norton A/V so that you can start the laptop normally, and then either enable it again or re-install it as it appears that it may be the problem.
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Suggest that you start the laptop in [https://www.schrockinnovations.com/how-to-boot-windows-xp-into-safe-mode/|“safe mode”] (scroll down to ''To use the F8 key to start Windows XP in Safe mode - select '''Safe Mode with Networking''')'' and then use this [https://support.norton.com/sp/en/us/home/current/solutions/kb20080502112503EN_EndUserProfile_en_us|guide] to fix your A/V problem
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Suggest that you start the laptop in [https://www.schrockinnovations.com/how-to-boot-windows-xp-into-safe-mode/|“safe mode”] (scroll down to ''To use the F8 key to start Windows XP in Safe mode - select '''Safe Mode with Networking''')'' and then use this [https://support.norton.com/sp/en/us/home/current/solutions/kb20080502112503EN_EndUserProfile_en_us|guide] to fix your A/V problem.
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I’m not sure what you mean by the 4 hole USB port problem?
Hi @joopooloo ,
You may have to disable (or uninstall it) Norton A/V so that you can start the laptop normally, and then either enable it again or re-install it as it appears that it may be the problem.
Suggest that you start the laptop in [https://www.schrockinnovations.com/how-to-boot-windows-xp-into-safe-mode/|“safe mode”] (scroll down to ''To use the F8 key to start Windows XP in Safe mode - select '''Safe Mode with Networking''')'' and then use this [https://support.norton.com/sp/en/us/home/current/solutions/kb20080502112503EN_EndUserProfile_en_us|guide] to fix your A/V problem