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crwdns2934243:0crwdne2934243:0 MrJimPhelps

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-The answer to your question can be found here:
-
-https://support.toshiba.com/support/viewContentDetail?contentId=2737864
-
+Here's how to do a factory restore:
* Power down the device.
* Unplug everything - mouse, keyboard, monitor, etc.
* Make sure the AC adapter is plugged in.
* Press and hold the zero key while powering on the computer. Keep holding it till you see the recovery warning screen.
* Pick your OS.
* Follow the remaining prompts.
The drive will be wiped clean when you do the factory restore. If you don't want to do that, do not proceed.
+
+https://support.toshiba.com/support/viewContentDetail?contentId=2737864

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crwdns2934241:0crwdne2934241:0 MrJimPhelps

crwdns2934249:0crwdne2934249:0:

The answer to your question can be found here:

https://support.toshiba.com/support/viewContentDetail?contentId=2737864

* Power down the device.
* Unplug everything - mouse, keyboard, monitor, etc.
* Make sure the AC adapter is plugged in.
* Press and hold the zero key while powering on the computer.  Keep holding it till you see the recovery warning screen.
* Pick your OS.
* Follow the remaining prompts.

The drive will be wiped clean when you do the factory restore.  If you don't want to do that, do not proceed.

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