I have the stylo 4 and all of a sudden it wouldn't capture the screen any more. I kept getting a pink screen in the memo format. I had been fooling around and changed something. Just didn't know exactly what. Finally figured it out. At the top right hand corner u can change the paper if you press the 3 dots for more settings. Press paper style. Then choose the one that isn't a blank page. It worked for me, hopefully for you too.