I got mine pretty quick but the phone itself is a horrible piece of junk. It's a VERY old phone (If you want to upgrade they will sell you another ZTE for $25 but it's at least 6 years old) My phone is so slow, if I had an emergency I would die before I could make a 911 call. Sometimes it take 1/2 hour to get to the dial function. Apps keep crashing (Plus there is NO room to put any apps at all on this) I know it's free and all but to me that really isn't worth the hassle.