crwdns2934241:0crwdne2934241:0 Mack L Owen

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DVDs sticking and jumping

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We have a Sony 4KUHD Upscale Blu-ray disk/DVD player with wireless LAN built in, Model BDP-6500.  DVDs have started jumping and/or freezing.  We can't fast forward past or return to the start.  Do we have to replace it, or is some kind of repair possible?

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Sony BDP-S3700

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open