crwdns2934241:0crwdne2934241:0 Heidi Ras

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My surface will turn on but is frozen

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it turns on and display screen shows fine but when i touch it its frozen and wont do anything, when i attach the keybord it goes to a blank screen. ive had it for 5 yrs.

what can i do to fix it?

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Microsoft Surface Pro 2

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open