crwdns2934241:0crwdne2934241:0 Susan Snelgrove

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Why does the printer say that a cartridge isn't installed when it is?

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I have installed a new yellow ink cartridge and it says it appears to be missing or damaged.  I have tried with another cartridge and also the one that I had taken out and got the same message

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HP Photosmart 5520

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open