just had the same issue May 5, 2018 - this camera has never been used except a couple of photo snaps to see the photo quality ehen given to me as a bday gift in 2012. Was st my brother's wedding planning to use it - turned on but no picture and it shut it self down. Apparently this camera MUST have all alkaline batteries to work - called tech support - bought alkaline batteries and no more issues of this kind.