Microsoft Zune says contact support. I charged it up but it does not do anything. Right now on the screen it says contact support then they have the number five on it. Also a picture with an x on it. What can I do to get it to play music, games and other things that it used to do? Does it need to be updated? I had it for quite a while. A guy went to put music on it for me which I already had music and he was going to put more music on it. However when I went to play his music that he put on it. It just stopped working altogether. Can you help me. I know that is out of date but I like to still listen to the music that I have on it.