Battery Replacement Becomes a Logic Board Issue. (I'm Suspicious)
crwdns2934249:0crwdne2934249:0:
I have a 13" Mackbook Pro (mid 2014).
I have never had a problem with it, but all of a sudden I started to get replace battery
warning on the laptop. To verify it was in fact the battery, I ran a diagnostics TechTool Pro 9.6.2 Build 3820 on the laptop. It confirmed that the battery needed replacement.
I didn't want to change the battery myself, so I did what every other non geek does and brought into the Apple store.
They sent it out, because for some unknown reason they don't do that in house.
I just got an email from them saying that the logic board has to be replaced at a cost of $475.
I work I.T for a living and have heard off and personally seen situations where consumers at the Apple store are misinformed and ripped off for diagnosis that are in fact wrong.
I told them to just replace the battery, They said no. I said ship it back.
I just purchased the battery kit from here and will do the job myself.
Anyone have any ideas here?
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=== Update (04/26/2018) ===
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My ifixit battery kit came yesterday. I took out the hair blower and proceeded very carefully remove the battery. I did not use the liquid that came in the box. I put in the new battery, tested everything before sealing everything back up. I did NOT paste the batteries back to the laptop. (and I can't fathom why Apple glues them either, unless it's just to make money on the replacement labor) I used very small, thin foam that came with the new battery to make sure nothing rattled or moved.
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Again, there was absolutely no symptoms of logic board failure or anything else wrong with the laptop.
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This was, I believe, a flagrant attempt to get consumers to update. There simply is no other plausible explanation. This, I know has happened to other people.
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I am going to show documentation and and email correspondence, and forward a complaint to the better business bureau and any one else I can think off.
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Thanks for your help and FYI.
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=== Update (04/26/2018) ===
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Just to give people the heads up, the MacBook pro hasn't had any random re-boots and everything is working well since I changed the battery.
Battery Replacement Becomes a Logic Board Issue. (I'm Suspicious)
crwdns2934249:0crwdne2934249:0:
I have a 13" Mackbook Pro (mid 2014).
I have never had a problem with it, but all of a sudden I started to get replace battery
warning on the laptop. To verify it was in fact the battery, I ran a diagnostics TechTool Pro 9.6.2 Build 3820 on the laptop. It confirmed that the battery needed replacement.
I didn't want to change the battery myself, so I did what every other non geek does and brought into the Apple store.
They sent it out, because for some unknown reason they don't do that in house.
I just got an email from them saying that the logic board has to be replaced at a cost of $475.
I work I.T for a living and have heard off and personally seen situations where consumers at the Apple store are misinformed and ripped off for diagnosis that are in fact wrong.
I told them to just replace the battery, They said no. I said ship it back.
I just purchased the battery kit from here and will do the job myself.
Anyone have any ideas here?
Battery Replacement Becomes a Logic Board Issue. (I'm Suspicious)
crwdns2934249:0crwdne2934249:0:
I have a 13" Mackbook Pro (mid 2014).
I have never had a problem with it, but all of a sudden I started to get replace battery
warning on the laptop. To verify it was in fact the battery, I ran a diagnostics TechTool Pro 9.6.2 Build 3820 on the laptop. It confirmed that the battery needed replacement.
I didn't want to change the battery myself, so I did what every other non geek does and brought into the Apple store.
They sent it out, because for some unknown reason they don't do that in house.
I just got an email from them saying that the logic board has to be replaced at a cost of $475.
I work I.T for a living and have heard off and personally seen situations where consumers at the Apple store are misinformed and ripped off for diagnosis that are in fact wrong.
I told them to just replace the battery, They said no. I said ship it back.
I just purchased the battery kit from here and will do the job myself.
Anyone have any ideas here?