In my case, the computer was able to identify the speaker but it would not connect, giving a message that the device was not responding. After trying a number of other possible fixes, such as deleting it from the computer memory, rebooting the computer, turning off the firewall, I turned off the speaker and even disconnected it from the USB cable. I let it sit, powered down, for about 3 minutes, and then restarted the process. It connected without a problem.