Hi Keith,
I was contacting you to ask if you were able to get help on the issue you had with your product back in July, 2016. I'm hoping that in the future we can help folks that come on to IFixit sooner than later.
http://www.patagonia.com/customer-service-faqs.html
Here is a link to our FAQ's page that can help get you to Returns, Repairs and many other questions.
Take care,
Marty