Thankyou for your reply. My husband had a look at it this evening. He logged into his account on the computer and the printer behaved perfectly, no problem at all, making me look a complete liar ....... ????? Very peculiar. Upshot is that the ink has now been changed and happily printing with no issues. Will be interesting to see what happens when the next cartridge needs replacing. Hopefullly I wont be back here.......