crwdns2934241:0crwdne2934241:0 Anja Napiloy

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Why can't I reset my laptop?

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So, I tried to reset my laptop but it hanged and I shut it down. After a few days and then weeks the blue screen was the only visible one. Worst of all, when I try to reset it it says there's a problem with it. Please help.

And yes, maybe a virus came with the windows 10 pro code activation.

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Dell Inspiron 13-7352

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open