Hi @jrcofie ,
There may be a disc still in the tray and is stuck there.
Try the following:
Turn off the power. There should be a small hole near the DVD player opening bezel (flap that opens when tray comes out). Use a straightened paper clip and insert it gently into the hole. It should cause the tray to come out just far enough so that you can grab it and gently pull it further out to see if there is anything on the tray.