crwdns2934241:0crwdne2934241:0 oldturkey03

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@kaleighsmillie going by your description it sounds like a broken display. This guide [guide|56574] is at least going to get you to the LCD. The most difficult part will be to obtain a replacement. I would stat by contacting Vtech [https://www.vtechkids.com/support/replacement_parts|on here]

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open