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crwdns2934241:0crwdne2934241:0 Richard

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On most toughbooks please follow these instructions in order:

Step 1: Please Un-Plug AC Adapter (External Power Supply).

Step 2: Please Remove Internal Toughbook Battery Pack

(In some cases, you must release the latch located on the underside of the Toughbook).

Step 3: Do not put back the internal battery but plug back in the AC Adapter.

Step 4: Turn on the power (ie. start-up the Toughbook with the power button).

(In most cases the Toughbook will turn back on without the internal battery pack).

Step 5: Once the Toughbook is powered back on, do a complete shutdown of Windows.

Step 6: Put back the internal battery pack.

That is it. Your Toughbook should now work as normal.

Good Luck and Regards from:

Richard, Montreal Based Panasonic Canada Authorized Toughbook Dealer since 1989.

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