crwdns2934241:0crwdne2934241:0 capthook

crwdns2934249:0crwdne2934249:0:

Here's what's worked for me in the past.  Take the back off with a credit card (carefully) then unplug the connector to the battery for 5 minutes. Re-seat the connector and attempt charging the device.

crwdns2915684:0crwdne2915684:0:

open