Me and my husband have blu life one x2 and my husband updated and the same thing happened to him. However, i have McAfee which i clean my phone every week and a few months ago mcafee told me to disable the update app because it was a high risk app, so i did. now i am glad i listened to my antivirus, because i did not have to update, because it was disabled. if anyone gets their phone done you need to get an antivirus app and scan and clean your phone every week, if you see something that says high risk you need to disable it, unless you installed it yourself, then you can uninstall it.