I have submitted a request on their Blu Life One X2 contact page. I have tried contacting their customer service and ran in to the same problem of the business hours. Then I tried calling their corporate number and was informed I was the 101th person in line waiting for a call and then as I waited I was eventually rerouted and told to call back during normal business hours. I am only left with 7 attempts before my phone is wiped clean!!! This is absolutely ridiculous but at least I know I'm not alone in this insane problem