Mine had the same problem and Keurig said the first 2.0 models didn't come with the needle cleaner. She told me to use an open paper clip to clean it out. But it still doesn't dispense more than 2 oz. of water after cleaning it 6 times. And to think that when we received this model as a present, we gave away an original Keurig that never had this issue or required me to stand for hours pushing the button to get the descale solution and then distilled water through to clean it.