crwdns2934241:0crwdne2934241:0 service

crwdns2934249:0crwdne2934249:0:

Most likely the case. Take it out of the case and try it . If it works then it's your case. IF not take it back under 1 year manufactures warranty and let the company know it hasn't worked. They should replaced the phone.

crwdns2915684:0crwdne2915684:0:

open