crwdns2934241:0crwdne2934241:0 S W

crwdns2934249:0crwdne2934249:0:

The "turning on and off" doesn't sound like you need a factory reset.

Try

a) a different or higher Amp charger.  Normally they are  5v/1A, try a 5v/2A.

b) have someone look at the battery.

crwdns2915684:0crwdne2915684:0:

open