crwdns2934241:0crwdne2934241:0 julian tan

crwdns2934249:0crwdne2934249:0:

My lock encountered the same issue but only today it can’t be open. I held e bottom of the handle (inside) and open it, voila.

Afterwhich I called e support and they mentioned that battery type is very important. Battery MUST be alkaline. After I change the battery, everything works perfectly.  I have been using this lock for 1 year plus.

crwdns2915684:0crwdne2915684:0:

open