Yes, it is! I have same issues! Had the Blu vivoXL for 1O months and suddenly it died, won't boot up. I thought it's the battery.So I bought a new battery . It was 60% charged. Then phone booted up. I thought the battery was getting charged. Then I forgot to plug the phone overnight, and then I tried to turn it on, won't turn on same issue as before. Stay away from any Blu products! Support sucks, and takes forever to answer. Then there's the issue of replacement parts. Even battery has to be shipped from China.As none carry it in USA!