Try turning the laptop off by holding the power button down until the laptop shuts off. Wait a few seconds and then turn the laptop on, press F12 when you see the Lenovo splash screen. This should give you the options to try a different boot source.
+
Try turning the laptop off by holding the power button down until the laptop shuts off. Wait a few seconds and then turn the laptop on, press Enter and then F12 when you see the Lenovo splash screen. This should give you the options to try a different boot source.
You should complain to Lenovo about paying for help that did not help. It is possible that having Sims 4 installed may have used up a lot of disk space, but the laptop should at least move past the Lenovo splash screen.
Try turning the laptop off by holding the power button down until the laptop shuts off. Wait a few seconds and then turn the laptop on, press F12 when you see the Lenovo splash screen. This should give you the options to try a different boot source.
You should complain to Lenovo about paying for help that did not help. It is possible that having Sims 4 installed may have used up a lot of disk space, but the laptop should at least move past the Lenovo splash screen.