crwdns2934241:0crwdne2934241:0 Alex

crwdns2934249:0crwdne2934249:0:

Depends on where the problem is located but, typically they are two different components.  Have you checked the headphone jack to make sure there is not damage? If the phones detects something plugged in, it will route sound to that output.

crwdns2915684:0crwdne2915684:0:

open