nate michael, If you have followed all the correct operating/setup procedures in the manual(link below), the heating element may be defective. Since the steamer is so new return to place of purchase for replacement /refund. Good luck. I hope this helped you out, if so let me know by pressing the helpful button.
https://www.manualslib.com/manual/466149/Mcculloch-Mc1275.html#manual