You're probably solved this by now - but I just had the same issue.
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You're probably solved this by now - but I just had the same issue. Nothing else I tried worked before this:
I pressed '''Volume Down''' + '''Home Button''' + '''Power Button''' for a few seconds.
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Nothing else had done anything. After a few seconds I got a turquise screen warning me about a custom OS. I cancelled that with a Volume Down press and then my phone booted normally.
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After a few seconds I got a turquise screen warning me about a custom OS install.
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I cancelled that with a Volume Down press and then my phone booted normally.
Got the idea from [https://www.quora.com/My-Samsung-Galaxy-J5-wont-turn-on-is-there-anything-I-can-do|here].
Hope that helps Liz (and you future Internet person),
Hi Liz,
You're probably solved this by now - but I just had the same issue.
I pressed '''Volume Down''' + '''Home Button''' + '''Power Button''' for a few seconds.
Nothing else had done anything. After a few seconds I got a turquise screen warning me about a custom OS. I cancelled that with a Volume Down press and then my phone booted normally.
Got the idea from [https://www.quora.com/My-Samsung-Galaxy-J5-wont-turn-on-is-there-anything-I-can-do|here].
Hope that helps Liz (and you future Internet person),
Z:D