I have a ZTE ZMax Pro. It has always worked fine for me. The other day it fell on the floor from my nightstand rather hard. Now, it only works while ON the charger, but it does not charge. It says Charging Paused: device is out of ideal temperature range. However, my phone is not hot. This has not gone away after two days, and I have tried a soft reset, as well as charging from my computer. The percentage charged says 100%, but will not stay on once its off the charger. HELP