Hi Yolanda, It sounds like the software on the tablet may be bricked, or some sort of hardware damage possibly.
First Try This:
https://marquispad.supportsync.com/articles/view/How_to_Factory_Reset_Your_Tablet_18
Then try this:
This problem sounds like a hardware issue, but before my final answer, let's check one more troubleshooting step to be sure it isn't something wrong with the software.
1. Locate the small hole on the Tablet's side. Check the picture below to locate reset hole.
[image|1061464]
2. Unfold a paperclip and slide an end into the hole.
3. Press gently until you feel a click.
4. Tablet should restart.