My g-Kids Fire was froze with the fire logo displayed on power....tried some of the steps listed here but no luck. Unless I missed it in the comments....here is what was done to recover...a guess really. Power the unit off. Press and hold both volume buttons while holding these two down, power on. A text display will be shown with an option to clear and reset to factory defaults. Use the volume buttons to move the menu selector and the power button for the enter key. A confirmation screen will be displayed, scroll down to the one that make sense (sorry don't recall the language). Then enter key again. Fire will be reset and display progress messages. Enventually it will power off. Power on again and the unit should be working.