@grannold5,Jackie, It could be a faulty battery, but there are other things to try first before spending money on a battery. Try a different compatible charger/cord to see if that is the issue. If different compatible charger/cord does not fix, A lot of forums feel a factory reset can fix this type of issue link#1 will take you through some steps if you would like to try(note all data will be lost doing a factory reset), Reset did not work, either the cable or charge port may be damaged. Look in the charge port and blow/pick out(carefully) any dust/debri that may be causing an issue and straighter any bent terminals with a tooth pick carefully. (loose charge port seem to be an issue with this device).
If port damaged/loose it will have to be repaired/replaced. If port looks/test good the battery or connection is probably bad. If port is found to be bad, this is really not a repair for the inexperienced because the charge port for your device is soldered to the mother board and the heat generated could cause further damage if not very careful. I will post a link #2 to a tear down guide to get you inside the tablet to check the charge port and will also post a link showing what is involved in repairing a mini USB attached to the board(not your device) just showing how it is done.. The last link is to new charge port, which you can also do a search for better pricing perhaps if needed. If not wanting to do the repair yourself have a good computer/cell phone repair shop have a look and estimate repair. Good luck. I hope this helped you out, if so let me know by pressing the helpful button.
http://www.tabletroms.com/forums/prestige-10/5841-visual-land-prestige-10-gone-haywire.html
[guide|41585]
https://www.youtube.com/watch?v=rTim6FIJPz8
http://www.ebay.com/itm/Micro-USB-Visual-Land-Prestige-Elite-10Q-10QL-10QS-10-ME-10Q-Charging-Port-Plug-/380697462492?hash=item58a35646dc:g:c~AAAOSw2xRYmI09