crwdns2934241:0crwdne2934241:0 Marion Davis

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Samsung Kies says phone is locked.

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When using Samsung Kies to reinstall my firmware, I keep getting the message that my phone is locked.  I do not understand what this means or how I should fix it because I bought my phone "unlocked" from Overstock.com. Any suggestions?

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Samsung Galaxy Note 4

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open