crwdns2934241:0crwdne2934241:0 David Hodson

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I guess this is techincally the answer, so the information should show as a solution to future people who may or may not have this problem. The older version of HP Support Assistant had some issues that were addressed by an updated version. The download is available [http://h18021.www1.hp.com/helpandsupport/HPSA.html|here].

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open