crwdns2934241:0crwdne2934241:0 Janis Hiskett

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Printer states print head is bad, what do I do

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Printer won't print.  Says print head is bad or unplugged.  It is not unplugged.  I have unplugged the cords in the back, but I still get this error message.  Please advise what I need to do.

Thank you.

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HP Officejet 6600

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open