I work for M******** and had the same issue (clipboard wouldn't recognize keyboard), and there was a constant red light on the eject button. Also, Battery one (keyboard base), was not detected. Though this is not documented by Microsoft, this is a total and complete hardware failure of the dock base (keyboard). Siince they are paired by serial number (and various other identifiers), you can't just swap it out. You have to get the whole thing replaced. I had the Intel Core i7 512GB SSD 16 GB RAM with Nvidia Graphics (total beast of a machine) for less than 7 weeks. I used it for work onky, and treated it with the utmost TLC. Now, I have to wait for a refurbished machine. Not happy at all. My only consolation is that I didn't buy this machine out of my own pocket. Best laptop I have ever had and used (functionality wise), but there are way too many bugs/glitches in the Surface Book. Extremely isappointed and would like a new one, i.e. not somebody's trashed SB that has been refurbished. I couldn't consciably recommend anyone to buy this machine until these hardware failures and software glitches are fixed. My two cents.
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I had the same issue (clipboard wouldn't recognize keyboard), and there was a constant red light on the eject button. Also, Battery one (keyboard base), was not detected. Though this is not documented by Microsoft, this is a total and complete hardware failure of the dock base (keyboard). Since they are paired by serial number (and various other identifiers), you can't just swap it out. You have to get the whole thing replaced. I had the Intel Core i7 1TBB SSD 16 GB RAM with Nvidia Graphics (total beast of a machine) for less than 2 weeks. I used it for work only, and treated it with the utmostcare. Microsoft says they have to swap out the whole machine due to a failure in the dock. There are way too many bugs/glitches in the Surface Book. Extremely disappointed and would like a new one NOW, but since they are backordered, I have to wait weeks, I couldn't conscionably recommend anyone to buy this machine until these hardware failures and software glitches are fixed. My two cents.
=== Update (12/15/2016) ===
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This is a complete hardware failure located in the base. Believe it or not, you can tank the tablet/clipboard off with a little force st the right angle. It if it's red constantly, that won't help. It is totally done my friend.
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This is a complete hardware failure located in the base. Believe it or not, you can take the tablet/clipboard off with a little force st the right angle. It if it's red constantly, that won't help. It is '''totally '''done my friend.
I work for M******** and had the same issue (clipboard wouldn't recognize keyboard), and there was a constant red light on the eject button. Also, Battery one (keyboard base), was not detected. Though this is not documented by Microsoft, this is a total and complete hardware failure of the dock base (keyboard). Siince they are paired by serial number (and various other identifiers), you can't just swap it out. You have to get the whole thing replaced. I had the Intel Core i7 512GB SSD 16 GB RAM with Nvidia Graphics (total beast of a machine) for less than 7 weeks. I used it for work onky, and treated it with the utmost TLC. Now, I have to wait for a refurbished machine. Not happy at all. My only consolation is that I didn't buy this machine out of my own pocket. Best laptop I have ever had and used (functionality wise), but there are way too many bugs/glitches in the Surface Book. Extremely isappointed and would like a new one, i.e. not somebody's trashed SB that has been refurbished. I couldn't consciably recommend anyone to buy this machine until these hardware failures and software glitches are fixed. My two cents.
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=== Update (12/15/2016) ===
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This is a complete hardware failure located in the base. Believe it or not, you can tank the tablet/clipboard off with a little force st the right angle. It if it's red constantly, that won't help. It is totally done my friend.
I work for M******** and had the same issue (clipboard wouldn't recognize keyboard), and there was a constant red light on the eject button. Also, Battery one (keyboard base), was not detected. Though this is not documented by Microsoft, this is a total and complete hardware failure of the dock base (keyboard). Siince they are paired by serial number (and various other identifiers), you can't just swap it out. You have to get the whole thing replaced. I had the Intel Core i7 512GB SSD 16 GB RAM with Nvidia Graphics (total beast of a machine) for less than 7 weeks. I used it for work onky, and treated it with the utmost TLC. Now, I have to wait for a refurbished machine. Not happy at all. My only consolation is that I didn't buy this machine out of my own pocket. Best laptop I have ever had and used (functionality wise), but there are way too many bugs/glitches in the Surface Book. Extremely isappointed and would like a new one, i.e. not somebody's trashed SB that has been refurbished. I couldn't consciably recommend anyone to buy this machine until these hardware failures and software glitches are fixed. My two cents.