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crwdns2934241:0crwdne2934241:0 amanda dugo

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there is only 4 items I can access alltogether

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The ONLY apps on the entire tab I can access AT ALL are internet, drive, help,& settings. I factory reset it. Nothing different. I also switched users, it didn't change. I tried to download Google play store, the tablet won't allow me to download ANYTHING. The suggestion that page gave me was to enable download manager. But that option is grey & unclickable . I heard some one mention the word refurbished?? Is this my dilemma possibly? What ever that may b. Is it fixable? Literally the only thing I can do is browse the internet?

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Samsung Galaxy Tab 4 7.0

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open