Hey, thanks for your post! It's likely that your device's camera is being covered or distorted by something in front of it! Try removing the case and cleaning your device's screen with a screen cleaning cloth. Also, wipe down your device's case if it encapsulates the front-facing camera to make sure it's not a problem with the case. If the problem persists, I'd read the paragraph on the troubleshooting page about the front facing camera. You can check out the relevant section of the guide [[Chromo Noria Troubleshooting#Section_Front_Facing_Camera_Doesn_t_Work|here]].