crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934243:0crwdne2934243:0 David Hodson

crwdns2947189:0crwdne2947189:0:

HP Help and Support Update freezes at boot

crwdns2934249:0crwdne2934249:0:

Today is the day of notebook problems for me. This one is about my own computer for once, though.

I usually just hibernate my Windows 7 PC, because it preserves all my open windows and tabs, but still doesn't require any battery power like sleep does. I needed to install some updates (I believe I had put off about 29 Windows updates :P) so I restarted my computer for the first time in a while.

The shutdown process is fine, and goes down without a hitch. Starting back up goes pretty well until it gets to the screen when the HP Help and Support updater comes up. It has a green bar that indicates its completion. About half way through, an error message comes up, and I can either continue or quit the update (I'll try to copy part of the error code here soon). If I just quit, the computer continues to boot normally, but none of the updates (Windows updates included) install. If I continue, the HP updater will go until the green bar is almost all the way to the end, and freeze. I have left my computer for 7 or 8 hours, and the updater doesn't finish. I can bring up the task manager, but it says that it's still running. I can force quit, but then the updates don't install.

What can I do to get updates to actually install? Is this a known problem with updates? I want to be able to actually shut down my computer and not have it always do this.

== Update ==

HP Support Assistant had an update that addressed some issues with the old version. Everything works just fine now.

crwdns2866306:0crwdne2866306:0:

HP Laptop

crwdns2915684:0crwdne2915684:0:

open

crwdns2934251:0crwdne2934251:0:

+36309

crwdns2934245:0crwdne2934245:0 David Hodson

crwdns2947189:0crwdne2947189:0:

HP Help and Support Update freezes at boot

crwdns2934249:0crwdne2934249:0:

Today is the day of notebook problems for me. This one is about my own computer for once, though.

I usually just hibernate my Windows 7 PC, because it preserves all my open windows and tabs, but still doesn't require any battery power like sleep does. I needed to install some updates (I believe I had put off about 29 Windows updates :P) so I restarted my computer for the first time in a while.

The shutdown process is fine, and goes down without a hitch. Starting back up goes pretty well until it gets to the screen when the HP Help and Support updater comes up. It has a green bar that indicates its completion. About half way through, an error message comes up, and I can either continue or quit the update (I'll try to copy part of the error code here soon). If I just quit, the computer continues to boot normally, but none of the updates (Windows updates included) install. If I continue, the HP updater will go until the green bar is almost all the way to the end, and freeze. I have left my computer for 7 or 8 hours, and the updater doesn't finish. I can bring up the task manager, but it says that it's still running. I can force quit, but then the updates don't install.

What can I do to get updates to actually install? Is this a known problem with updates? I want to be able to actually shut down my computer and not have it always do this.

== Update ==

HP Support Assistant had an update that addressed some issues with the old version. Everything works just fine now.

crwdns2866306:0crwdne2866306:0:

-HP G71
+HP Laptop

crwdns2915684:0crwdne2915684:0:

open

crwdns2934245:0crwdne2934245:0 David Hodson

crwdns2947189:0crwdne2947189:0:

HP Help and Support Update freezes at boot

crwdns2934249:0crwdne2934249:0:

Today is the day of notebook problems for me. This one is about my own computer for once, though.
I usually just hibernate my Windows 7 PC, because it preserves all my open windows and tabs, but still doesn't require any battery power like sleep does. I needed to install some updates (I believe I had put off about 29 Windows updates :P) so I restarted my computer for the first time in a while.
The shutdown process is fine, and goes down without a hitch. Starting back up goes pretty well until it gets to the screen when the HP Help and Support updater comes up. It has a green bar that indicates its completion. About half way through, an error message comes up, and I can either continue or quit the update (I'll try to copy part of the error code here soon). If I just quit, the computer continues to boot normally, but none of the updates (Windows updates included) install. If I continue, the HP updater will go until the green bar is almost all the way to the end, and freeze. I have left my computer for 7 or 8 hours, and the updater doesn't finish. I can bring up the task manager, but it says that it's still running. I can force quit, but then the updates don't install.
What can I do to get updates to actually install? Is this a known problem with updates? I want to be able to actually shut down my computer and not have it always do this.
== Update ==
-HP Support Assistant had an update that addressed some issues with the old version. Hopefully it's fixed, but I'll see soon.
+HP Support Assistant had an update that addressed some issues with the old version. Everything works just fine now.

crwdns2866306:0crwdne2866306:0:

HP G71

crwdns2915684:0crwdne2915684:0:

open

crwdns2934245:0crwdne2934245:0 David Hodson

crwdns2947189:0crwdne2947189:0:

HP Help and Support Update freezes at boot

crwdns2934249:0crwdne2934249:0:

Today is the day of notebook problems for me. This one is about my own computer for once, though.
I usually just hibernate my Windows 7 PC, because it preserves all my open windows and tabs, but still doesn't require any battery power like sleep does. I needed to install some updates (I believe I had put off about 29 Windows updates :P) so I restarted my computer for the first time in a while.
The shutdown process is fine, and goes down without a hitch. Starting back up goes pretty well until it gets to the screen when the HP Help and Support updater comes up. It has a green bar that indicates its completion. About half way through, an error message comes up, and I can either continue or quit the update (I'll try to copy part of the error code here soon). If I just quit, the computer continues to boot normally, but none of the updates (Windows updates included) install. If I continue, the HP updater will go until the green bar is almost all the way to the end, and freeze. I have left my computer for 7 or 8 hours, and the updater doesn't finish. I can bring up the task manager, but it says that it's still running. I can force quit, but then the updates don't install.
What can I do to get updates to actually install? Is this a known problem with updates? I want to be able to actually shut down my computer and not have it always do this.
-'' Update ''
+== Update ==
HP Support Assistant had an update that addressed some issues with the old version. Hopefully it's fixed, but I'll see soon.

crwdns2866306:0crwdne2866306:0:

HP G71

crwdns2915684:0crwdne2915684:0:

open

crwdns2934245:0crwdne2934245:0 David Hodson

crwdns2947189:0crwdne2947189:0:

HP Help and Support Update freezes at boot

crwdns2934249:0crwdne2934249:0:

Today is the day of notebook problems for me. This one is about my own computer for once, though.
I usually just hibernate my Windows 7 PC, because it preserves all my open windows and tabs, but still doesn't require any battery power like sleep does. I needed to install some updates (I believe I had put off about 29 Windows updates :P) so I restarted my computer for the first time in a while.
The shutdown process is fine, and goes down without a hitch. Starting back up goes pretty well until it gets to the screen when the HP Help and Support updater comes up. It has a green bar that indicates its completion. About half way through, an error message comes up, and I can either continue or quit the update (I'll try to copy part of the error code here soon). If I just quit, the computer continues to boot normally, but none of the updates (Windows updates included) install. If I continue, the HP updater will go until the green bar is almost all the way to the end, and freeze. I have left my computer for 7 or 8 hours, and the updater doesn't finish. I can bring up the task manager, but it says that it's still running. I can force quit, but then the updates don't install.
What can I do to get updates to actually install? Is this a known problem with updates? I want to be able to actually shut down my computer and not have it always do this.
+
+'' Update ''
+
+HP Support Assistant had an update that addressed some issues with the old version. Hopefully it's fixed, but I'll see soon.

crwdns2866306:0crwdne2866306:0:

HP G71

crwdns2915684:0crwdne2915684:0:

open

crwdns2934241:0crwdne2934241:0 David Hodson

crwdns2947189:0crwdne2947189:0:

HP Help and Support Update freezes at boot

crwdns2934249:0crwdne2934249:0:

Today is the day of notebook problems for me. This one is about my own computer for once, though.

I usually just hibernate my Windows 7 PC, because it preserves all my open windows and tabs, but still doesn't require any battery power like sleep does. I needed to install some updates (I believe I had put off about 29 Windows updates :P) so I restarted my computer for the first time in a while.

The shutdown process is fine, and goes down without a hitch. Starting back up goes pretty well until it gets to the screen when the HP Help and Support updater comes up. It has a green bar that indicates its completion. About half way through, an error message comes up, and I can either continue or quit the update (I'll try to copy part of the error code here soon). If I just quit, the computer continues to boot normally, but none of the updates (Windows updates included) install. If I continue, the HP updater will go until the green bar is almost all the way to the end, and freeze. I have left my computer for 7 or 8 hours, and the updater doesn't finish. I can bring up the task manager, but it says that it's still running. I can force quit, but then the updates don't install.

What can I do to get updates to actually install? Is this a known problem with updates? I want to be able to actually shut down my computer and not have it always do this.

crwdns2866306:0crwdne2866306:0:

HP G71

crwdns2915684:0crwdne2915684:0:

open