I have the same problem on my Kyocera Hydro wave the external speaker is not working. I think the speaker problem is a Manufacturing defect on pretty much all of their phones. I haven't found any answers to that problem yet, but I can help with the problem your having with saving your contacts. I have found that you can use the file manager to copy them to an external SD card, but remember to Unmount the card from the phone before you do the factory reset. just go into your settings menu then under Storage is where it gives you the Unmount option. the second way to save your contacts is to send them to either another phone via Bluetooth (i use this option when I'm sending to a phone that doesn't have service to it) or via messaging (using this option if you don't have another phone with service on it you can send it to a friend or family members phone as an attachment. they usually callit a "V-card"). I hope this helps you at least with the problem with saving your contacts, but just so you know for me personally a factory reset didn't do anything to fix my speaker problem.i haven't found a solution to that yet but I am gonna contact Kyocera themselves and see what they have to say about the speaker or...and....my cracked screen.lol Good luck fixing your phone