Got the same issue. My 1 key with the exclamation point has failed. Keyboard replacement needed but no way to do it easily. What a shame.
This has been a good laptop except for how hard it is to fix when things break. On mine, the left-side USB ports are loose and won't hold a cable. They're built ON to the motherboard so there is no way to replace them. I wish I could afford a new laptop... but I can't even sell this one since it's broken.