I talked to Cannon. They told me they discontinued this copier as of 2011 and no longer make parts for it. They gave me the following information. [I hope you find the following information helpful: What is the Canon Loyalty Program? The Canon Loyalty Program allows current Canon customers requiring a non-warranty repair a cost-effective method to replace their non-functioning printer or scanner. To view Canon's current printer and scanner models, please visit http://shop.usa.canon.com. Please note: The prices displayed on this site do not reflect the Canon Loyalty Program discounts. Please contact one of our Loyalty representatives for program pricing. A Canon Loyalty Program sale cannot be combined with any other promotion codes. A Canon Loyalty Program representative is available to assist you 7 days a week (excluding holidays), from 8:00 AM to Midnight (Eastern Time) by calling 1-866-443-8002.] (there may be a long wait time if you call them). It may be easier and cheaper to just buy a new one. You can buy a new one for about $100 and up. I hope this helps. Post a comment if you have a question.