crwdns2933423:0crwdne2933423:0
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crwdns2934241:0crwdne2934241:0 Buddhika Mahesh

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Hello Franziska Jenetzky,

* Disconnect the battery and reinsert it as you did. after that Press and hold together Volume Down + Volume Up + Power button for a few seconds  to enter the recovery mode. 

****use volume keys to navigate and power key to select/Confirm

select option on screen # "wipe data/factory reset" and press power on button to confirm

once complete the process, select reboot option and use power button again to confirm

* phone will be restart 

Hope this answer will help you to fix your phone.

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open