crwdns2934241:0crwdne2934241:0 cf1

crwdns2934249:0crwdne2934249:0:

Just received this solution from Alcatel Tech Support, hope this helps others w/ same prb:

Clear cache first – Go to Settings > Storage > Cache data > and then clear.

crwdns2915684:0crwdne2915684:0:

open