@tabitha looks like this model washer does not use springs for the suspension of the drum. It uses suspension rods [http://www.genuineapplianceparts.com/item/W10820048_Whirlpool_Cabrio_Washer_Tub_Suspension_Rods/910/m42|like these.] Make sure that the plastic holders for the rods are properly installed and in place.For the repair itself check [https://www.youtube.com/watch?v=9E0bzeMRGlI|this video] Besides getting the "UL" on the indicator, you should try the diagnostics mode.
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@tabitha looks like this model washer does not use springs for the suspension of the drum. It uses suspension rods [http://www.genuineapplianceparts.com/item/W10820048_Whirlpool_Cabrio_Washer_Tub_Suspension_Rods/910/m42|like these.] Make sure that the plastic suspension balls for the rods are properly installed and in place. [image|878499] For the replacement of the suspension rods check [https://www.youtube.com/watch?v=9E0bzeMRGlI|this video] Besides getting the "UL" on the indicator, you should try the diagnostics mode.
@tabitha looks like this model washer does not use springs for the suspension of the drum. It uses suspension rods [http://www.genuineapplianceparts.com/item/W10820048_Whirlpool_Cabrio_Washer_Tub_Suspension_Rods/910/m42|like these.] Make sure that the plastic holders for the rods are properly installed and in place.For the repair itself check [https://www.youtube.com/watch?v=9E0bzeMRGlI|this video] Besides getting the "UL" on the indicator, you should try the diagnostics mode.